Last Updated: September 2026

At JET7 Travel, we understand that travel plans may change. This policy outlines the conditions regarding cancellations and refunds.

Cancellation by the Traveler

Cancellation requests must be submitted in writing via email.

The following cancellation charges may apply:

• More than 45 days before arrival: Deposit may be refundable, subject to supplier policies.
• 30–45 days before arrival: Up to 25% cancellation fee.
• 15–29 days before arrival: Up to 50% cancellation fee.
• 7–14 days before arrival: Up to 75% cancellation fee.
• Less than 7 days before arrival or no-show: Up to 100% cancellation fee.

Specific tours, cruises, flights, or special-event bookings may be subject to different cancellation terms.

Refund Processing

Approved refunds are generally processed within 14–30 business days after confirmation of eligibility.

Refund timelines may vary depending on:

• Banking institutions
• Payment processors
• Service suppliers

Non-Refundable Services

The following may be non-refundable:

• Airline tickets
• Visa fees
• Travel insurance
• Certain promotional offers
• Special event reservations

Cancellation by JET7 Travel

If JET7 Travel must cancel a tour due to unforeseen circumstances, customers may be offered:

• An alternative travel arrangement
• A travel credit
• A refund, where applicable

Early Departure

No refunds will be issued for unused services, accommodations, meals, transportation, or activities after travel has commenced.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen cancellations, interruptions, or emergencies.

Contact Us

For cancellation requests or refund inquiries, please contact our customer support team directly with your booking reference number.